Putting a call on Hold

Putting a call on Hold

To place a call on hold:

  1. Press the Hold soft key during a call.

Note: The phone will beep softly every 30 seconds to remind you that you still have a call on hold.

To resume a held call:

Press the Resume soft key.

Multiple Calls on Hold:

Press  or  to switch between calls, and then press the Resume soft key to retrieve the desired call.
If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for
example “1/2”, indicating that this is the first call out of second calls.

The phone will beep softly every 30 seconds to remind you that you still have a call on hold.

When a call is placed on hold, you and the caller will no longer be able to hear one another. The caller will hear the default Music on Hold.

To change the Music on hold contact EMAK Telecom by sending an email to support@emak.tech or calling us at *611 or (514) 400-0226 and selecting option 2 for support.

    • Related Articles

    • Call Block

      Description Call block allows you block specific numbers and either reject, them, put them on hold, send the calls directly to voicemail. Call blocking is applied across your entire system. As such, by default, only admin or power user accounts can ...

    • Yealink Call Conference

      Yealink phones allow you to conference up to 5 people at the same time (yourself and 4 others). How to Conference Press the Conference soft key during an active call. The call will automatically be placed on hold. Dial the number of the second party. ...

    • Call Parking and Retrieval

      Call Parking and Retrieval: Applies to Desk Phones, and Soft Phones. Does not apply to cordless phones. Call parks can be configured on your desk phones, as well as soft phones. This feature is very handy for when calls need to be put on hold and be ...

    • Call Center Settings

      With EMAK Talk call center, you can route incoming calls into queues and route these calls to call center agents on your system as they become available. There are many advanced workflows and rules that can be set up to define how calls get routed to ...

    • Yealink Call Transfer

      You can transfer a call to another party during a call in one of three ways: Blind Transfer: Transfer a call directly to another party without consulting. Semi-Attended Transfer: Transfer a call when the target phone is ringing. Attended Transfer ...