Call block allows you block specific numbers and either reject, them, put them on hold, send the calls directly to voicemail. Call blocking is applied across your entire system. As such, by default, only admin or power user accounts can enable call block. If you do not have permissions, contact your company administrator or call our support to request access.
Enabling Call Block
Click on Call Routing > Call Block
From there, click on the + ADD Button on the right.
Fill out the following information:
Exact Number (without spaces, dashes or other characters)
Name (only for you)
Action
Reject – Will reject the call Busy – Will send a busy signal Hold – Will put the call on hold Voicemail – Will send the call to the specified voicemail box
Enabled
Tips and Tricks
On the Call Block Add, screen, you will see Recent Calls. To quickly block an annoying number, you can click the recent call to select it, then click the BLOCK button to instantly add it to your call block list.
You can see how many times a caller has been blocked on the Call Block screen in the Count field.
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